Car Rental Terms and Conditions

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Rental Agreement Terms and Conditions

Established: October 23, 2025
Revised: July 17, 2026

Chapter 1: General Provisions

Article 1 (Applicability of Terms and Conditions)

  1. The Company shall rent a vehicle (hereinafter referred to as the “Rental Car”) to the Renter in accordance with the provisions of these Terms and Conditions, and the Renter shall rent the same. Matters not provided for in these Terms and Conditions shall be governed by laws and regulations or general customs.
  2. The Company may agree to special contracts to the extent that they do not violate the intent of these Terms and Conditions, laws, regulations, administrative circulars, and general customs. In the event of a special contract, such special contract shall take precedence over these Terms and Conditions.

Chapter 2: Reservations

Article 2 (Reservation Application)

  1. When renting a Rental Car, the Renter may, upon agreeing to these Terms and Conditions and the price list separately prescribed, make a reservation application in advance by the method separately prescribed, clearly specifying the vehicle class, rental start date and time, rental location, rental period, return location, driver, necessity of accessories such as child seats and camping equipment, and other rental conditions (hereinafter referred to as the “Rental Conditions”).
  2. Upon receipt of a reservation application from the Renter, the Company shall, in principle, accept the reservation within the range of Rental Cars held by the Company. In this case, the Renter shall pay a reservation deposit separately prescribed, unless otherwise specifically approved by the Company.

Article 3 (Changes to Reservations)

  1. If the Renter wishes to change the Rental Conditions set forth in Paragraph 1 of the preceding Article, the Renter must obtain the prior consent of the Company.

Article 4 (Cancellation of Reservations, etc.)

  1. The Renter may cancel the reservation using the method separately prescribed.
  2. If the Renter, due to their own circumstances, does not start the procedure for concluding the Rental Car Agreement (hereinafter referred to as the “Rental Agreement”) even after one hour has elapsed from the scheduled rental start time, the reservation shall be deemed canceled.
  3. In the cases of the preceding two paragraphs, the Renter shall pay a reservation cancellation fee (cancellation charge) to the Company as separately prescribed, and the Company shall return the received reservation deposit to the Renter upon payment of this cancellation fee.
  4. In the event that a reservation is canceled or a Rental Agreement is not concluded due to reasons attributable to the Company (such as double bookings or internal errors), the Company shall return the received reservation deposit and pay a penalty equivalent to the cancellation fee separately prescribed to the Renter.
  5. In the event that delivery of the reserved Rental Car becomes impossible or difficult due to objective and unforeseen circumstances not attributable to the Company—including accidents, theft, non-return, breakdown, recall, natural disasters, or accidents and damage caused by the previous renter—the reservation shall be unconditionally canceled (and the Rental Agreement rescinded). In this case, the Company shall promptly refund the reservation deposit (or the full amount of the fee paid) received.
  6. In the case of the preceding paragraph, the Company shall not be held liable for any compensation other than the refund (including all cancellation fees for public transportation, accommodation, campsites, and activities incurred due to the cancellation of the Renter’s trip, costs for renting a vehicle from another company, and compensation for emotional distress), and the Renter agrees to this and shall not make any claims.

Article 5 (Disclaimer)

  1. The Company and the Renter shall make no claims whatsoever against each other regarding the cancellation of a reservation or the failure to conclude a Rental Agreement, except in the cases specified in Article 4.

Article 6 (Reservation Agency)

  1. The Renter may apply for a reservation through travel agencies, partner companies, etc. (hereinafter referred to as “Agencies”) that handle reservation services on behalf of the Company.
  2. A Renter who has made an application to an Agency under the preceding paragraph may apply to change or cancel the reservation only through that Agency.

Chapter 3: Rentals

Article 7 (Conclusion of the Rental Agreement)

  1. The Rental Agreement shall be concluded by the Renter clearly specifying the rental conditions set forth in Article 2, Paragraph 1, and the Company clearly specifying the rental conditions based on these Terms and Conditions, the price list, etc. However, this shall not apply if there are no Rental Cars available for rent, or if the Renter or the driver falls under any of the items of Article 8, Paragraph 1 or Paragraph 2.
  2. Upon concluding the Rental Agreement, the Renter shall pay the Company the rental fee specified in Article 10, Paragraph 1.
  3. In accordance with the basic circular of the competent authorities, to enter the driver’s name, address, type of driver’s license, and driver’s license number in the rental register (original rental record) and the rental certificate provided for in Article 13, Paragraph 1, or to attach a copy of the driver’s license, the Company shall, upon concluding the Rental Agreement, request the Renter to present the driver’s license of the driver designated by the Renter (hereinafter referred to as the “Driver”) and submit a copy thereof. In this case, if the Renter is the Driver, the Renter shall present their own driver’s license and submit a copy thereof; if the Renter and the Driver are different persons, the Renter shall present the Driver’s license and submit a copy thereof.
  4. Upon concluding the Rental Agreement, the Company may request the Renter and the Driver to submit documents that can verify their identity in addition to their driver’s license, and may take copies of the submitted documents.
  5. Upon concluding the Rental Agreement, the Company shall request the Renter and the Driver to provide a mobile phone number or other contact details to communicate with them during the rental period.
  6. Upon concluding the Rental Agreement, the Company may request the Renter to make payment by credit card or cash, or may specify other payment methods.

Article 8 (Refusal to Conclude the Rental Agreement)

  1. If the Renter or the Driver falls under any of the following items, the Rental Agreement cannot be concluded:
    (1) The driver’s license required to drive the Rental Car to be rented is not presented.
    (2) The individual is deemed to be under the influence of alcohol.
    (3) The individual is deemed to exhibit symptoms of intoxication due to narcotics, stimulants, paint thinner, etc.
    (4) The individual intends to carry an infant under six years of age without a child seat.
    (5) The individual is deemed to belong to an organized crime group, a member or associate of an organized crime-related organization, or any other anti-social organization.
  2. The Company may refuse to conclude the Rental Agreement if the Renter or the Driver falls under any of the following items:
    (1) The driver designated at the time of reservation differs from the driver at the time of concluding the Rental Agreement.
    (2) The individual has a history of defaulting on the payment of rental fees in past rentals.
    (3) The individual has engaged in any of the actions listed in the items of Article 16 in past rentals.
    (4) The individual has engaged in any of the facts listed in Article 22, Paragraph 1 in past rentals (including rentals from other car rental operators).
    (5) Automobile insurance was not applied in past rentals due to a violation of the rental terms or insurance policy terms.
    (6) The individual does not meet other conditions clearly specified separately.
  3. In the cases of the preceding two paragraphs, if a reservation had already been established with the Renter, the reservation shall be treated as canceled. If a reservation cancellation fee has been paid by the Renter, the received reservation deposit shall be refunded to the Renter.

Article 9 (Establishment of the Rental Agreement, etc.)

  1. The Rental Agreement shall be established when the Renter pays the rental fee to the Company and the Company delivers the Rental Car to the Renter. In this case, the received reservation deposit shall be applied toward a portion of the rental fee.
  2. The delivery mentioned in the preceding paragraph shall be carried out at the rental start date and time specified in Article 2, Paragraph 1, at the rental location specified in the same paragraph.

Article 10 (Rental Fee)

  1. The rental fee shall refer to the total amount of the following fees, and the Company shall clearly specify each amount or the basis for calculation in the price list:
    (1) Basic fee
    (2) Special equipment fee (including various campervan facilities)
    (3) One-way fee
    (4) Fuel fee
    (5) Vehicle delivery/collection fee
    (6) Other fees
  2. The basic fee shall be based on the fee that the Company has filed with the Director of the District Transport Bureau and implemented at the time of renting the Rental Car.
  3. If the rental fee is revised after a reservation has been made under Article 2, the lower of the fee applicable at the time of reservation or the fee applicable at the time of rental shall apply.

Article 11 (Changes to Rental Conditions)

  1. If the Renter wishes to change the rental conditions set forth in Article 7, Paragraph 1 after the conclusion of the Rental Agreement, the Renter must obtain the prior consent of the Company.
  2. The Company may not consent to the change if the modification of the rental conditions under the preceding paragraph hinders its rental operations.

Article 12 (Inspection, Maintenance, and Confirmation)

  1. The Company shall rent out a Rental Car that has undergone the inspections specified in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act and has received the necessary maintenance.
  2. The Company shall conduct the inspections specified in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and implement the necessary maintenance.
  3. The Renter or the Driver shall confirm that the inspections and maintenance set forth in the preceding two paragraphs have been implemented, and that the Rental Car is free from maintenance defects and meets the rental conditions by inspecting the exterior of the vehicle body (including specially customized exterior parts such as the shell) and accessories based on the inspection sheet separately prescribed.
  4. If any maintenance defect is discovered in the Rental Car through the confirmation mentioned in the preceding paragraph, the Company shall immediately implement the necessary maintenance, etc.

Article 13 (Issuance, Carriage, etc., of the Rental Certificate)

  1. When the Rental Car is delivered, the Company shall issue a prescribed rental certificate containing matters specified by the Director of the District Transport Bureau to the Renter or the Driver.
  2. The Renter or the Driver must carry the rental certificate issued under the preceding paragraph at all times while using the Rental Car.
  3. If the Renter or the Driver loses the rental certificate, they shall immediately notify the Company to that effect.
  4. When returning the Rental Car, the Renter or the Driver shall simultaneously return the rental certificate to the Company and sign the vehicle check sheet separately prescribed.

Chapter 4: Use

Article 14 (Management Responsibility)

  1. From the time the Rental Car is delivered until it is returned to the Company (hereinafter referred to as “during use”), the Renter or the Driver shall use and store the Rental Car with the due care of a prudent manager. In particular, they must comply with the manual received in advance regarding the handling of interior equipment and customized parts (such as the shell).

Article 15 (Daily Inspection and Maintenance)

  1. During use, the Renter or the Driver must conduct the inspections specified in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act on the Rental Car before using it each day, and implement any necessary maintenance.

Article 16 (Prohibited Acts)

  1. The Renter or the Driver shall not engage in the following acts during use:
    (1) Using the Rental Car for automobile transport business or similar purposes without the consent of the Company and the permission based on the Road Transport Act.
    (2) Using the Rental Car for purposes other than those prescribed, or letting individuals other than the driver stated in the rental certificate under Article 7, Paragraph 3 or those approved by the Company drive the vehicle.
    (3) Subleasing the Rental Car, offering it as collateral, or engaging in any other acts that infringe upon the rights of the Company.
    (4) Forging or altering the automobile registration license plate or vehicle number plate of the Rental Car, or changing its original state by modifying or remodeling it.
    (5) Using the Rental Car for various tests or competitions, or using it to tow or push other vehicles without the consent of the Company.
    (6) Using the Rental Car in violation of laws and regulations or public order and morals.
    (7) Purchasing damage insurance for the Rental Car without the consent of the Company.
    (8) Taking the Rental Car outside of Japan.
    (9) Engaging in any other acts that violate the rental conditions set forth in Article 7, Paragraph 1.

Article 17 (Measures in Case of Illegal Parking, etc.)

  1. If the Renter or the Driver parks illegally under the Road Traffic Act regarding the Rental Car during use, the Renter or the Driver shall report to the police station having jurisdiction over the area where the illegal parking occurred, immediately pay the fine, etc., related to the illegal parking, and bear various expenses such as towing, storage, and retrieval accompanying the illegal parking.
  2. When notified by the police of a parking violation involving the Rental Car, the Company shall contact the Renter or the Driver, instruct them to move or retrieve the Rental Car swiftly, and instruct them to report to the handling police station to handle the violation by the expiration of the rental period or by the time instructed by the Company. The Renter or the Driver shall comply with these instructions. If the Rental Car is moved by the police, the Company may, at its own discretion, retrieve the Rental Car from the police itself.
  3. After giving the instructions set forth in the preceding paragraph, the Company may, at its own discretion, confirm the status of the violation processing through the traffic violation notice, payment slip, or receipt. If it has not been processed, the Company shall continue to give the instructions in the preceding paragraph until it is resolved. Furthermore, the Company shall request the Renter or the Driver to sign a document prescribed by the Company (hereinafter referred to as an “Acknowledgment Letter”) acknowledging the fact of the parking violation and that they will report to the police station, etc., and comply with legal measures as the violator. The Renter or the Driver shall comply with this request.
  4. If deemed necessary, the Company may cooperate with the police to pursue responsibility for the parking violation by submitting materials containing personal information such as the Acknowledgment Letter and rental certificate. The Company may also take necessary legal measures, such as submitting documents like the statement of explanation provided for in Article 51-4, Paragraph 6 of the Road Traffic Act, the Acknowledgment Letter, and the rental certificate to the Public Safety Commission to report the facts, and the Renter or the Driver shall consent to this.
  5. In the event that the Company receives an order to pay a parking violation fine under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the fine, or if the Company bears expenses required to search for the Renter or the Driver, or expenses required for moving, storing, or retrieving the vehicle, the Company shall claim the following amounts (hereinafter referred to as “Parking Violation Related Expenses”) from the Renter or the Driver. In this case, the Renter or the Driver shall pay the Parking Violation Related Expenses by the date specified by the Company:
    (1) An amount equivalent to the parking violation fine.
    (2) The parking violation penalty separately prescribed by the Company.
    (3) Expenses required for the search and expenses required for moving, storing, and retrieving the vehicle.
  6. In cases where the Renter or the Driver should pay the fine related to illegal parking pursuant to Paragraph 1, if the Renter or the Driver fails to comply with the Company’s instruction to handle the violation under Paragraph 2 or the Company’s request to sign the Acknowledgment Letter under Paragraph 3, the Company may charge a parking violation fee separately prescribed by the Company (referred to as “Parking Violation Fee” in the following paragraph) from the Renter or the Driver, to be applied toward the parking violation fine and the parking violation penalty specified in Paragraph 5.
  7. If the Renter or the Driver has paid the Company the amount claimed based on Paragraph 5, and later pays the fine related to the parking violation, or if the order to pay the parking violation fine is revoked due to public prosecution being instituted and the Company receives a refund of the parking violation fine, the Company shall refund only the amount equivalent to the parking violation fine out of the Parking Violation Related Expenses already received to the Renter or the Driver.

Chapter 5: Returns

Article 18 (Return Responsibility)

  1. The Renter or the Driver shall return the Rental Car to the Company at the designated return location by the expiration of the rental period.
  2. If the Renter or the Driver violates the provisions of the preceding paragraph, they shall compensate the Company for any and all damages caused.
  3. If the Renter or the Driver is unable to return the Rental Car within the rental period due to natural disasters or other force majeure, they shall not be held liable for damages arising to the Company. In this case, the Renter or the Driver shall immediately contact the Company and follow its instructions.

Article 19 (Confirmation at the Time of Return, etc.)

  1. The Renter or the Driver shall return the Rental Car in the presence of the Company, checking the interior, exterior, and various facilities for scratches and operation, and return it in the condition it was delivered. However, areas worn out through normal use shall be excluded.
  2. Upon returning the Rental Car, the Renter or the Driver shall confirm that there are no personal belongings left behind inside the Rental Car by the Renter, the Driver, or passengers. The Company shall bear no responsibility for storing left-behind items after the return of the Rental Car.

Article 20 (Rental Fee upon Changing the Rental Period)

  1. When the Renter or the Driver changes the rental period in accordance with Article 11, Paragraph 1, they shall pay the rental fee corresponding to the revised rental period.

Article 21 (Return Location, etc.)

  1. When the Renter or the Driver changes the designated return location in accordance with Article 11, Paragraph 1, they shall bear the expenses required for relocation made necessary by the change of the return location.
  2. If the Renter or the Driver returns the Rental Car to a place other than the designated return location without obtaining the prior consent of the Company under Article 11, Paragraph 1, they shall pay the return location change penalty specified below:
    Return Location Change Penalty = Expenses required for relocation due to the change of return location × 150%

Article 22 (Measures in Case of Non-Return)

  1. If the Renter or the Driver fails to return the Rental Car to the designated return location despite the expiration of the rental period, and does not respond to the Company’s request for return, or if it is deemed that the vehicle is unreturned due to the Renter’s whereabouts being unknown, the Company shall take legal measures, including filing a criminal complaint.
  2. If the situation falls under the preceding paragraph, the Company shall take necessary measures to confirm the location of the Rental Car, including interviewing family members, relatives, employers, and other related parties of the Renter or the Driver, and activating vehicle location information systems (GPS, etc.).
  3. If the situation falls under Paragraph 1, the Renter or the Driver shall be liable to compensate for damages caused to the Company pursuant to the provisions of Article 27, and shall bear the expenses required for retrieving the Rental Car and searching for the Renter or the Driver.

Chapter 6: Measures in Case of Breakdown, Accident, or Theft

Article 23 (Measures and Compensation for Breakdown, Malfunction, and Interior/Exterior Stain or Damage)

  1. If the Renter or the Driver discovers any abnormality, breakdown, or stain/damage to the interior, exterior, customized structure, or rental equipment of the Rental Car during use, they shall immediately cease driving, contact the Company, and follow its instructions.
  2. If the abnormality, breakdown, stain, or damage to the Rental Car is due to the intent or negligence of the Renter, the Renter shall bear the full amount of actual expenses required for the relocation and repair of the Rental Car. Furthermore, if repairs become necessary for the Rental Car, regardless of the degree of damage or the length of the repair period, the Renter shall bear the full amount of the following fees as business compensation during the repair period (Non-Operation Charge: NOC) and vehicle suspension compensation. 【Vehicle Business Compensation (NOC)】
    (1) Non-Operation Charge (NOC)
  1. The Renter shall not make any claims against the Company regarding damages resulting from the inability to use the Rental Car (including all accommodation cancellations, trip cancellation expenses, and substitute vehicle expenses from other rental car companies).
  2. If the compensation for vehicle suspension, NOC, or other damage fees for rental items or interior stains cannot be finalized at the time of the Rental Car’s return, the Renter shall temporarily pay an appropriate amount designated by the Company as a deposit. Actual adjustments shall be made after repairs, restoration to the original state, and insurance coverage are confirmed. If a difference (excess or deficiency) arises between the actual cost and the deposit, it shall be promptly refunded or additionally claimed at a later date.

Article 24 (Measures in Case of Accidents)

  1. If an accident involving the Rental Car occurs during use, the Renter or the Driver shall immediately cease driving, take legal measures regardless of the size of the accident, and take the measures specified below:
    (1) Immediately report the circumstances of the accident to the Company and follow its instructions.
    (2) When repairing the Rental Car based on the instructions in the preceding item, it shall be conducted at the Company or a factory designated by the Company, unless otherwise approved by the Company.
    (3) Cooperate with the investigation by the Company and the insurance company with which the Company has a contract regarding the accident, and submit the required documents without delay.
    (4) Obtain the prior consent of the Company before entering into a settlement or any other agreement with the counterparty regarding the accident.
  2. In addition to taking the measures set forth in the preceding paragraph, the Renter or the Driver shall handle and resolve the accident at their own responsibility.
  3. The Company shall provide advice on handling the accident for the Renter or the Driver and cooperate in its resolution.

Article 25 (Measures in Case of Theft)

  1. If theft of the Rental Car occurs or other damage is sustained during use, the Renter or the Driver shall take the measures specified below:
    (1) Immediately report to the nearest police station.
    (2) Immediately report the damage situation to the Company and follow its instructions.
    (3) Cooperate with the investigation by the Company and the insurance company with which the Company has a contract regarding the theft or other damage, and submit the documents requested without delay.

Article 26 (Termination of the Rental Agreement due to Unusability)

  1. If the Rental Car becomes unusable due to breakdown, accident, theft, or other reasons (hereinafter referred to as “Breakdown, etc.”) during use, the Rental Agreement shall terminate.
  2. In the case of the preceding paragraph, the Renter or the Driver shall bear the expenses required for retrieving and repairing the Rental Car (including the actual costs under Article 23, Paragraph 2, NOC, vehicle suspension compensation fee, and rental item compensation), and the Company shall not refund the rental fee received. However, this shall not apply if the Breakdown, etc., is due to the reasons specified in Paragraph 3 or Paragraph 5.
  3. If the Breakdown, etc., is due to a defect that existed prior to the rental, the Company shall refund the full amount of the rental fee received.
  4. If the Breakdown, etc., is due to reasons not attributable to the Renter, the Driver, or the Company (such as force majeure or natural disasters), the Company shall refund the remaining balance of the received rental fee to the Renter, calculated by deducting the rental fee corresponding to the period from delivery to the termination of the Rental Agreement.
  5. Except for the measures specified in this Article, the Renter and the Driver shall not make any claims against the Company for damages arising from the inability to use the Rental Car (including secondary damage such as trip cancellation, differences in fees for other rental companies, securing alternative transportation, etc.).

Chapter 7: Compensation and Indemnification

Article 27 (Compensation and Business Compensation)

  1. If the Renter or the Driver causes damage to a third party or the Company during the use of the Rental Car rented by the Renter or the Driver, they shall compensate for the damage, except when it is due to reasons attributable to the Company.
  2. Among the Company’s damages set forth in the preceding paragraph, damages resulting from the Company’s inability to use the Rental Car due to accidents, theft, breakdown attributable to the Renter or the Driver, stains, or odors (such as smoking or pet odors) shall be calculated as vehicle suspension compensation and NOC based on Article 23, Paragraph 2, and the Renter or the Driver shall pay these amounts.

Article 28 (Insurance and Compensation)

  1. When the Renter or the Driver bears liability for damages under Article 27, Paragraph 1, insurance money or compensation within the following limits shall be paid in accordance with the damage insurance contract concluded by the Company for the Rental Car and the compensation system prescribed by the Company:
    (1) Bodily Injury Compensation: Unlimited per person (does not include amounts from Compulsory Automobile Liability Insurance).
    (2) Property Damage Compensation: Unlimited per accident (Deductible: 100,000 yen).
    (3) Vehicle Compensation: Up to market value per accident (Deductible: 100,000 yen).
    ※ However, depending on the vehicle, either “General Conditions (including self-inflicted accidents and hit-and-runs)” or “Vehicle-to-Vehicle / Limited (excluding self-inflicted accidents, etc.)” shall apply, and the scope of coverage varies. Details shall be based on the contract and important matters explanation document presented at the time of rental. Non-covered accidents such as self-inflicted accidents, and damages out of the scope of insurance for upper customized structures such as the shell, shall be borne in full as actual expenses by the Renter.
    (4) Passenger Injury Compensation: Up to 30 million yen per person.
  2. If any disclaimer specified in the insurance policy or compensation system applies (such as failure to contact the police and the Company, driving under the influence of alcohol, driving without a license, intentional contract/traffic violations, etc.), the insurance money or compensation set forth in Paragraph 1 shall not be paid.
  3. The Renter or the Driver shall bear in full any damages for which insurance money or compensation is not paid, and any damages exceeding the insurance money or compensation paid under Paragraph 1 (such as the burden of deductibles, amounts exceeding compensation limits, etc.).
  4. If the Company pays damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid.
  5. The amount corresponding to the insurance premium for the damage insurance contract set forth in Paragraph 1 and the amount corresponding to the enrollment fee for the compensation system prescribed by the Company shall be included in the rental fee.

Chapter 8: Rescission of the Rental Agreement

Article 29 (Rescission of the Rental Agreement)

  1. If the Renter or the Driver violates these Terms and Conditions during use, or falls under any of the items of Article 8, Paragraph 1, the Company may rescind the Rental Agreement without any notice or demand and immediately request the return of the Rental Car. In this case, the Company shall not refund the rental fee received to the Renter.

Article 30 (Cancellation by Mutual Consent)

  1. Even during use, the Renter may cancel the Rental Agreement upon obtaining the consent of the Company and paying the cancellation fee specified in the following paragraph. In this case, the Company shall refund the remaining balance of the received rental fee to the Renter, calculated by deducting the rental fee corresponding to the period from delivery to return.
  2. When making the cancellation set forth in the preceding paragraph, the Renter shall pay the following cancellation fee to the Company:
    Cancellation Fee = (Basic fee corresponding to the total Rental Agreement period － Basic fee corresponding to the period from delivery to return) × 30%

Chapter 9: Personal Information

Article 31 (Purpose of Using Personal Information)

  1. The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows:
    (1) To perform matters required as conditions for business permission, such as creating a rental certificate at the time of concluding a Rental Agreement, as an operator permitted to conduct car rental business based on Article 80, Paragraph 1 of the Road Transport Act.
    (2) To provide information to the Renter or the Driver regarding rental cars, used cars, other products handled by the Company, related services, and the holding of various events and campaigns by methods such as sending promotional advertising materials or emails.
    (3) To verify identity and conduct screening regarding the reservation applicant or the Driver upon concluding the Rental Agreement.
    (4) To conduct questionnaire surveys with the Renter or the Driver for the purpose of planning and developing products and services handled by the Company, or considering measures to improve customer satisfaction.
    (5) To statistically aggregate and analyze personal information and create statistical data processed into a form that cannot identify or specify individuals.
  2. When obtaining personal information of the Renter or the Driver for purposes not specified in the items of Paragraph 1, the utilization purpose shall be explicitly stated in advance.

Article 32 (Consent to Use Personal Information)

  1. The Renter or the Driver agrees that their personal information, including name, date of birth, driver’s license number, etc., may be used by car rental operators for screening purposes upon concluding a Rental Agreement if any of the following items apply:
    (1) The Company is ordered to pay a parking violation fine based on Article 51-4, Paragraph 1 of the Road Traffic Act.
    (2) The full amount of Parking Violation Related Expenses specified in Article 17, Paragraph 5 is not paid to the Company.
    (3) It is deemed that non-return specified in Article 22, Paragraph 1 has occurred.

Chapter 10: Miscellaneous Provisions

Article 33 (Set-off)

  1. If the Company has monetary obligations to the Renter or the Driver based on these Terms and Conditions, it may set off such obligations against the monetary obligations of the Renter or the Driver to the Company at any time.

Article 34 (Delinquency Charges)

  1. If the Renter, the Driver, or the Company fails to perform monetary obligations based on these Terms and Conditions, they shall pay the other party delinquency charges at an annual rate of 10%.

Article 35 (Detailed Rules)

  1. The Company may separately establish detailed rules for these Terms and Conditions, and such detailed rules shall have the same effect as these Terms and Conditions.
  2. When the Company separately establishes detailed rules, it shall display them at its business outlets and state them in pamphlets, price lists, etc., issued by the Company. The same shall apply when these are changed.

Article 36 (Governing Law and Jurisdiction)

  1. If a dispute arises regarding the rights and obligations based on these Terms and Conditions, regardless of the amount in lawsuit, the Summary Court having jurisdiction over the location of the head office, branch office, or business outlet of the Company shall be the agreed exclusive court of jurisdiction.

Supplementary Provisions

These Terms and Conditions shall come into effect on October 23, 2025, and the revised edition shall come into effect on July 17, 2026.

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